Client Relationship Management

Details
Duration : 1 day
Type of workshop : One day workshop
Fees : Available on request. Please enquire about our special group rates.
Ideal Number of Delegates : Ideally 6-12 people
Who should attend

Individuals who require upskilling in Client Relationship Management

“Your customer doesn’t care how much you know until they know how much you care.” Damon Richards

“…buildings are merely a venue from which to serve our customers, but the bricks and mortar play a small role in our business. It’s the people that are important…” Brand Pretorius – McCarthy Limited

OUTCOMES

After participating in the workshop delegates will:

  • Understand what Client Relationship Management (CRM) is
  • Gain exposure to a CRM Cycle and Plan
  • Explore CRM as a competency and what behaviours are required for various proficiency levels
  • Gain insight into how to build successful client relationships
  • Have a systematic way to engage with clients
  • Explore five strategies to grow client relationships
  • Have an action plan on what to do differently to build relationships with internal and external clients
  • Be given an opportunity to apply the knowledge gained in the workshop through various On-the-Job Activities