Managing Functional and Dysfunctional Conflict
|Duration||: 08:30 – 16:30|
|Cost||: R2 200.00 (Vat excl.)|
Who should attend
Open to all interested.
|Unpacking conflict||Define conflict in various ways.
A History of conflict management.
Introduce popular conflict management models.
|Taking the temperature||Introduce a model for assessing and managing functional and dysfunctional conflict.|
|A perfect storm||To become aware of biological challenges when facing conflict and introduce strategies to deal with them.|
|When you’re on the spot||Learn how emotions affect our motives, and keeping your eye on the prize, despite how you might feel…
Learn and practice strategies for getting yourself in ‘functional conflict’ mode.
|Functional Conflict||Understand yourself and others’ goals and values, how to reconcile differences through dialogue and negotiation.|
|Dysfunctional Conflict||Understanding how things can go wrong and how to get back to functional conflict.|
|Listening for HOT buttons||Practice active listening and using findings from neuroscience to isolate the real issue.|