The essentials of effective Leadership and Management

Details
Time : 08:30 – 16:30
Type of Training : Workshop
Who should attend:

This workshop is open for all interested

Objectives of the programme

Leaders are instrumental in impacting their staff positively, which critically impacts on customer loyalty with a subsequent proven impact on profitability. This programme equips new and existing managers with the essential skills and knowledge to lead their teams into Leading Teams. The programme is interactive, current and inspirational in facilitating the collective wisdom of delegates into a deeper understanding and application of their role as a leader in Business.

  • Personality as a diversity advantage, understanding individual differences and effect of personality
  • Leadership versus management – Differences, similarities, appropriateness
  • Staff retention, motivation and leadership leverage points
  • Motivation theories and practical application
  • Team success and Team skills
  • Factors for staying ahead of the competition (as individual and team)
  • Customer excellence
  • Essential communication tools for leader/manager
  • Delegation
  • Basic Coaching
  • Crucial conflict handling as a manager
  • The Facilitative leader
  • Change management considerations
  • Selected videos
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